If there is a manufacturer fault or the item should have lasted a lot longer than it has, we’re happy to assess it outside of the warranty period. If your product is out of warranty and is buggered, even though you’ve hardly used it, give us a call or shoot us an email. Where Jono & Johno is at fault a postage-paid return label will be provided. If you are not within reasonable driving distance, Jono & Johno will provide you with a return authority and an address to return the product to. Please contact us in advance to arrange a return authority. If you’re in reasonable driving distance of a Jono and Johno outlet, you can physically return the product yourself. Diamante Steel sic: Stihl appeared on the scene, accompanied by Pacheco. HOW DO I RETURN MY PRODUCT IF IT’S COVERED BY WARRANTY? bait and switch technique, for a time, effectively threw off authorities. Where the item cannot be repaired by the user, Jono & Johno will offer to have the item returned for repair at user expense. Major faults caused by user - Where possible parts will be supplied at user expense. Or if you’d prefer (at our discretion and in consultation with you), we can send appropriate parts and compensate labour costs if you can carry out the repair yourself. Major faults caused by manufacturer - Jono & Johno will facilitate a return of the product for refund or replacement at our expense. If the repair is time consuming in nature, you can contact Jono & Johno to discuss labour cost compensation. Minor faults caused by manufacturer - Parts will be supplied for repair, with instructions provided by us on how to carry out repair. Minor faults caused by user - Parts will be supplied for repair at user expense. If the fault is due to user or manufacturer The real color of the item may be slightly different from the pictures shown on website caused by many factors such as brightness of your monitor and light brightness.If you’re in trouble, we’ll help you out.Įxactly what is covered by warranty will depend on 2 things: We pride ourselves on selling good quality kit and will be fair and prompt honouring our warranties. Stripe is a suite of APIs powering online payment processing and commerce solutions for internet businesses of all sizes. Warranty period is 12 months for the home user and 6 months for commercial use. Jono & Johno offers a 12-month warranty on all products.
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